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A chatbot is an automated online communication tool through which the user can receive an immediate response, instead of waiting or searching through the website.Through machine learning and training, the chatbot is continually improved. It makes your business more accessible to customers, employees, members or users, 24 hours a day. Integrations also allow the chatbot to help create sales leads and streamline processes.
Why choose a Digital Employee?
- Help your business grow with limited costs
- Meet the rising tide of customer expectations
- Be available 24/7
- Relieves your team from redundant tasks
- Gain a competitive advantage with Intelligent Process Automation
- no code
Context understanding
With flexible context understanding, the chatbot can follow a conversation and remember what you wrote, even after slight digressions from the primary topic. The chatbot will understand the context if the customer writes something non-specific, such as “How much does it cost?” or “Where is it?”
Entities
Improve the chatbot’s understanding and usability by allowing it to extract more information in the same message. ‘City’ might be one example of an entity. The chatbot can provide nuanced answers that are adapted to the respective city about which the user is asking.
Integrations
Our solution focuses on the automation of tasks, and is designed specifically for integrations with other systems. With or without API, we can offer a complete solution with full support and assistance, in order to build good integrations. If this is not desirable, we can use RPA technology to give the bot access to your systems and the ability to perform tasks.
Synonyms
Synonyms simplify the training of the chatbot. For example, instead of having to write both training examples, “Can I talk to a human being?” and “Can I talk to a person?”, we input that person = human, so you only need one of them. You can also choose synonyms adapted to your company.
Conversation flow: ‘Drag & drop’
Our ‘drag & drop’ feature in the conversation flow allows you to easily move, sort, and restructure your responses. The location of the so-called nodes influences how the bot ‘thinks’. The order and way in which they are organised makes it easier to determine the correct response.
Customer service
A chatbot functions as a round-the-clock support system. Whether it is interacting with customers, clients or users, it can help immediately answer questions about software and systems within different disciplines. Explain how things work and what to do when something isn’t working as it should.
User support & support
Answer the most frequently asked questions and provides you with an overview of what these are, in order to improve communication on your website. A chatbot helps make it easy to find the right information quickly.
FAQ
A chatbot can answer questions pertaining to any HR systems. Provide advice, information and an overview of relevant laws, rules and conditions.
Internal communication
Teach new employees, either through training or by answering questions they may have about your business, so that they don’t need to contact their superiors.
Onboarding
Convert users to customers by allowing the chatbot to sell and provide good information about your products or services. You can include offers and news, and use this channel to strengthen your brand.
Marketing and sales
The chatbot contains knowledge within specific disciplines. Conduct training for employees, users, or members on topics about which they are uncertain or have questions.
Professional
Make it easy to find comprehensive web pages. Gather the entire site’s content inside the chatbot and insert easily understood buttons.
In this way, the user can read and navigate through everything within the chat window, in addition to getting answers to questions.
Website guide
Make it easier to navigate on bigger websites. Gather all content inside the chatbot and add helpful buttons for shortcuts and dialogue flow. This way the user can read everything and get the information needed + answer to questions, all through the chat window.
https://www.simplifai.ai/en/contact-us/
simplifai-How do you use a Chatbot in a startup accelerator – Webinar with Young Sustainable Impact
We hosted a live webinar together with our customer Young Sustainable Impact and Didrik Aleksander Strøhm on how they are planning to use AI and our chatbotproduct. Who are Young Sustainable Impact? Young Sustainable Impact (YSI) gathers young talent from all around the world to develop impact startups, with the 17 Sustainable development goals as a framework. We do this through a threefold mission. First of all creating youth-driven sustainable business through an online innovation program. Secondly, we have built and are building a youth-led movement focusing on sustainability, called Earthpreneurs. Thirdly, through working to influence established businesses and organizations on sustainability-related challenges.